Self Help

Assertiveness by Anni Townend

By Anni Townend

This booklet focuses upon what's assertiveness and the way this is often constructed within the supplier. It identifies some great benefits of having assertive staff and the diversities in assertiveness due to age, gender, tradition, and so on. The ebook additionally seems to be on the function of assertiveness in coping with clash, engaging in functionality value determinations, discrimination and bullying, with using compelling case research fabric.

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Extra resources for Assertiveness

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When given with positive intent, feedback is usually well received and experienced as a gift. It is useful to remember when giving feedback that it can say as much about the person giving the feedback as the person receiving it. Feedback that helps develop self-awareness and assertive relationships: ■ is specific rather than general ■ is based on observable behaviors Assertive Communication ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ is timely and close to the event is given from an I’m OK: You’re OK life position takes into account the other person’s readiness to hear the feedback takes into account the person’s cultural differences gives people a choice about whether to respond immediately gives people an opportunity to ask questions is developing of positive self-esteem is developing of an interpersonal connection is motivating of creativity and ongoing learning and development is received with interest, curiosity, and positive intent.

The language of appreciative inquiry is positive and assertive. The questioning encourages everyone involved in the process of inquiry to focus on the positive in their experience, to focus on their “best selves,” and the best in others and in the organization. The process is collaborative, and encourages people to be open and honest with each other, to be creative, and to recognize that they are all responsible for what they have created, are creating, and can create together. The theory of solution-focused brief therapy is that people have the resources within themselves to find solutions to their problems and difficulties (George, Iveson, and Ratner, 2002).

The theory of solution-focused brief therapy is that people have the resources within themselves to find solutions to their problems and difficulties (George, Iveson, and Ratner, 2002). The approach is based on respect for people, and the belief that everyone knows what is best for them, and with the appropriate intervention they will be able to resource the solution. People are perceived as much more than their problem and/or difficulty. ” Assertiveness is about authentic connection with self and others The theory of positive psychology emphasizes the importance of connection with one’s self and with others.

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